Procedures for Ordering and Delivery

To Print copies of Order Forms, click here.

General Information
Getting Started
The Ordering Process
How To Order
The Delivery

General Information

• Wildcat River Coop currently orders all of our products from United Natural Foods in Chesterfield, NH.
• Available products are printed each month in the United Natural Foods Pricelist.
• Wildcat River Coop receives a delivery from United Natural Foods every month.
• Deliveries are now every 4 weeks on a Monday at the coordinator's home. The exact week of each delivery can been seen on our Delivery Schedule.
  
  Getting Started
  
  Before you can order with the Wildcat River Coop, you need to:
• Contact the coordinators (Steve & Meredith Piotrow, 383-9903, e-mail: piotrow@ncia.net) with your name, address, and phone number so you can be added to the membership list.
• Get a copy of the United Natural Foods Pricelist for the month in which the delivery occurs. The United Natural Foods Pricelist is a monthly publication. It contains the list of grocery products that are available to order, as well as information on monthly special prices and new products. Subscriptions to The United Natural Foods Pricelist are currently $12.
• To obtain a subscription, simply contact us (Steve & Meredith Piotrow, 383-9903, e-mail: piotrow@ncia.net) so we can add you to the subscription list. See new subscription guidelines. The $12 subscription fee will be added to your first order.
  
  The Ordering Process

• Each member sends an order form to the coordinator. To simplify the process Online ordering is also available. Orders are due to the coordinator one (1) week before the delivery date. Exact due dates for each order are listed in our Delivery Schedule. Specifics on the form and content of your order are discussed below.
• All the orders are then entered into Foodlink, an ordering program developed by United Natural Foods for Buying Clubs.
• The order is sent to United Natural Foods on the Tuesday before our scheduled delivery.

  How to order

• Always start by using The United Natural Foods' Pricelist for the month in which the delivery occurs. The monthly specials apply to our delivery date, NOT our order date.
• Send your order to the coordinator in one of these ways:
  • E-mail a text message or a form attachment with ordered items.
  • E-mail an order using Foodlink (we can help you set this up on your computer).
  • Mail or hand deliver using provided forms.
  • Use the new online Ordering Form
• Though the form of your order can vary, it must contain specific information to ensure that you receive what you want. For each item, please include the product number from The United Natural Foods' Pricelist, a brief product description, the quantity that you want, the total price. For instance:

  2 boxes - #243593 - CELSEA Sleepytime tea - $15.95 1 - 5 lb box - 323764 - BULK Pitted Prunes - $10.95 3 to 6 - 201396 - NPATH Corn Flakes - $6.79

Products listed in The United Natural Foods' Pricelist are shipped a number of ways. For instance, juice is shipped in cases of 12 which may be represented in The United Natural Foods' Pricelist as "12/32oz". This indicates that the case is made up of 12 bottles that are 32 ounces each. You may wish to order two cases or just two bottles from the case. The same problem can arise with products like flour which can be shipped in 5-pound bags. If you list your quantity as "5", do you want 5 bags or just one 5-pound bag? Generally, the more information that you put in the order, the better. Specify "one case" or "two 5# bags" to be sure that you get what you want.

The Delivery

Our current delivery site is the coordinator's home address. Directions will be provided. Pick-ups are generally between 12 Noon and 5 pm unless there's a problem.

Deliveries are usually on a Monday and the truck from United Natural Foods usually arrives in the morning.

Help with unloading the truck is always appreciated but not required.

If you are not able to attend the delivery, you are responsible for arranging for someone to pick up your order.

Products arriving from UNFI have a pick label on each box. Boxes that contain more than one "repacked" item may have more than one label. This pink label lists the product number and a description. Since we send in our order using Foodlink, it also has the member ID for our member who ordered the item. For cases that are shared, the member ID is listed as SPLIT. Use the label to identify products while sorting our order.

Ordered items will generally be arranged by member ID. Look for your member ID label arranged alphabetically. For each member who placed an order, there will be an invoice sheet placed next to your ID label. Use your invoice sheet to double check that the items in your order match the invoice. Please be careful to match item number and description when checking. There are often very similar items in the same order.

Often, there will be identical items which have been ordered by two or more members. These are called "multi's" and will be labelled accordingly.

Out of stock items will have a $0.00 in the total column. Your final balance is shown at the bottom of the invoice which, in some cases, will show either a payment due amount or a credit/refund amount. Please note any missing items, mis-picked items, damaged products, etc. on your invoice and inform your coordinator. By carefully checking your invoice with your order items, we greatly expedite the process.

If you have any irregularities in your order, return the invoice sheet to the coordinator with your notations. We will then obtain credit from UNFI and issue a credit to you on your next order.

Thanks,

Steve & Meredith Piotrow

Feel free to contact us at: piotrow@ncia.net if you have any questions.