Procedures for Ordering and Delivery

To Print copies of Order Forms, click here.

General Information
Getting Started
The Ordering Process
How To Order
The Delivery

General Information

• Wildcat River Coop currently orders all of our products from United Natural Foods in Chesterfield, NH.
• Available products are printed each month in the United Natural Foods Pricelist.
• Wildcat River Coop receives a delivery from United Natural Foods every month.
• Deliveries are now every 4 weeks on a Friday at the coordinator's home. The exact week of each delivery can been seen on our Delivery Schedule.
  
  Getting Started
  
  Before you can order with the Wildcat River Coop, you need to:
• Contact the coordinators (Steve & Meredith Piotrow, 383-9903, e-mail: piotrow@ncia.net) with your name, address, and phone number so you can be added to the membership list and receive your login and password information from www.unfi.com.
  
  The Ordering Process

• Each member add items to their shopping basket using the new online ordering system. Orders should be complete by the end of the Sunday before the delivery date. Exact due dates for each order are listed in our Delivery Schedule.
• All the orders are then combined and submitted to United Natural Foods by the coordinator.
• The order is sent to United Natural Foods on the Tuesday before our scheduled delivery.

  How to order

• Once you are entered into the online ordering system, easy to follow instructions will be sent to you along with your login information.
  
  The Delivery

Our current delivery site is the coordinator's home address. Directions will be provided. Pick-ups are generally between 12 Noon and 6pm.

Deliveries are usually on a Friday.

If you are not able to attend the delivery, you are responsible for arranging for someone to pick up your order.

Products arriving from UNFI have a pick label on each box.

Ordered items will generally be arranged by member ID. Look for your member ID label arranged alphabetically. For each member who placed an order, there will be an invoice sheet placed next to your ID label. Use your invoice sheet to double check that the items in your order match the invoice. Please be careful to match item number and description when checking. There are often very similar items in the same order.

Often, there will be identical items which have been ordered by two or more members. These are called "multi's" and will be labelled accordingly.

Out of stock items will have a $0.00 in the total column. Your final balance is shown at the bottom of the invoice which, in some cases, will show either a payment due amount or a credit/refund amount. Please note any missing items, mis-picked items, damaged products, etc. on your invoice and inform your coordinator. By carefully checking your invoice with your order items, we greatly expedite the process.

If you have any irregularities in your order, return the invoice sheet to the coordinator with your notations. We will then obtain credit from UNFI and issue a credit to you on your next order.

Thanks,

Steve & Meredith Piotrow

Feel free to contact us at: piotrow@ncia.net if you have any questions.