WHAT IS A PRE-ORDER COOPERATIVE? A pre-order co-op is a group of people who pool their time, resources and buying power to purchase high quality foods at affordable prices.

1) MEMBERSHIP FEE: We encourage anyone putting in an order to take a membership. Therefore, if you have a friend that would like to make a "sometime" order through you, encourage them to join the co-op. In this way, the entire group benefits

2) ORDERS: All orders must be received by us by the due date which is the Monday before the pick-up day. Orders will be processed and sent to United Natural Foods first thing the next morning, therefore we cannot accept late orders. Orders can be mailed to:

Steve/Meredith Piotrow
P.O. Box 383
Jackson, NH 03846
Phone: 383-9903
E-mail: piotrow@ncia.net

3) PAYMENT: Payment in the form of a check or cash is accepted on the day of delivery or can be prepaid.

4) DELIVERY DATES: Deliveries are usually on a Monday in the morning. Anybody who wants to help with unloading of the truck and distribution of the products is more than welcome. Help is always appreciated. Delivery times can be somewhat unpredictable, so call us first if you want to help.

5) PICK-UP: Every member placing an order should be present for the delivery or have a representative there if you can not attend. The pick-up time is usually between Noon and 5 pm at the coordinator's home. The order items are distributed according to member ID letters. Members can find their invoice sheets by their ID letters.

6) ACCOUNT RECONCILIATION: Member invoices will be electronically processed and printed out and emailed on the day of delivery. Check the bottom of your invoice sheet to see your balance due. For orders that are pre-paid, an out of stock item or a change in price can result in payment differences at the time of pick-up. Errors in calculation, out of stock or discontinued items will all show up on your invoice sheet along with the appropriate adjustments to your balance. If your order results in a credit, you will be given a credit voucher which can be attached to your next order. If further payment is due, payment should be made at this time.

7) SPLITTING ORDERS: If members are interested in splitting orders, one member should include the item on their order and pay for it. The members would then work out money and product splits among themselves.

8) MEMBERS RESPONSIBILITIES:

• Make sure your order is in on-time and you've double-checked your figures and product #'s.
• Show up on-time for the pick-up or have someone else there in your place.
• Be sure to check that you've received all the items on your invoice and that the labels are correct.
• Once you have collected your items, be sure to check out with your coordinator(s).

We hope that we can keep this simple, so all of us will enjoy the benefits of cooperative sharing. If you think we can streamline the process more, contact us with any suggestions you might have.